Bots and chatbots are not as different as one may think. Both can help with providing relevant information. Both can help with delivering information. Both can increase your marketing or sales conversions.
Most Facebook chatbots will provide an answer for a question or solution for a problem. They can also go to the website of the company that runs the chatbot. This can help establish rapport is something that matters.
Your next Facebook Messenger Bot is going to be a chatbot and not just any chatbot, a Facebook Chatbot! Lets face it, you really dont want to be on the front page of Reddit trying to make people think you are a robot. The only people on the front page of Reddit that will get to see your bot are your friends.
Bots can also help with interaction. You may want to connect your bot to your other sites that provide interactive capabilities. Social media interaction will increase the chances of your customers using your product.
While chatting a chatbot can help provide the information that you want to your customers. It can give you detailed information on their likes and dislikes. This can then help to determine what your audience will find useful and what your audience will find useless.
A bot can also provide helpful answers to your questions. A chatbot can respond to customer questions by providing some insight into how it came to a conclusion. This will help to maintain a relationship with customers by being proactive in meeting customer needs.
A chatbot can offer great customer service by responding quickly to the customers needs. This can be used to improve customer satisfaction and reduce customer complaints. This will increase your customer base and help to increase your return of investment.
If you are a social media platform that can offer a direct option for a bot then that is a bonus. You can allow your customers to chat with your bot from the platform itself. This can help the company to promote their products and services.
Bots can also help to spread the word about a product or service. The bots can search the platform and find potential customers who want to know more about the product or service that they are promoting. The bots can help to raise awareness of the product and attract new customers.
Bots can also help to optimize the website content. When your customers to talk about your product or the services that you offer on your site, it can help to increase your online presence. This can help to increase conversions.
A chatbot can be used to provide valuable suggestions that can help your customers to find information. These suggestions can help to provide the best solution for the customers problem. These suggestions can help to determine what the most appropriate solution is for the customer.
In summary, a chatbot can help to deliver information to customers. A chatbot can help to establish rapport with customers. A chatbot can also help to enhance customer satisfaction.